ONG Team Application Privacy Policy

1. Information We Collect

When you use the ONG Team application, we may collect the following types of information to ensure efficient restaurant operations and order deliveries:

• Account & Profile Details: Your name, employee/team ID, phone number, email address, role, and assigned branch/store location.
• Location Information: For riders and delivery team members, we collect real-time geolocation data (foreground and background during active shifts/orders) to optimize delivery routing, provide live delivery status to customers, and ensure team safety.
• Device & Usage Data: Device model, operating system version, unique device identifiers, network connection status, and app performance/crash logs.
• Operational Data: Assigned orders, order completion times, delivery confirmations, status updates, and communications related to order fulfillment.

2. Device Permissions

The ONG Team application may request access to certain features on your device:

• Location Services: Required for live order tracking, rider navigation, dispatching nearby orders, and notifying stores of arrival.
• Camera / Photos: Used if scanning QR codes, barcodes, or uploading receipts/delivery proofs.
• Push Notifications: Required to notify you about newly assigned orders, shift updates, and urgent messages.

3. How We Use Your Information

We use the collected information solely for business and operational purposes, including:

• Facilitating order assignment, dispatch, food preparation, and delivery routing.
• Providing accurate estimated times of arrival (ETA) and order tracking for customers.
• Communicating critical order updates, system alerts, and operational notices.
• Ensuring security, preventing fraudulent activity, and verifying deliveries.
• Analyzing app performance, diagnosing bugs, and improving our internal tools.

4. Data Sharing and Confidentiality

We respect your privacy and handle all internal data with strict confidentiality:

• No Sale of Data: We never sell, rent, or trade your personal information to third parties or advertisers.
• Customer Visibility: Customers only see necessary delivery details (such as your first name and live delivery location on a map) while an active order is being delivered.
• Confidentiality Agreement: Internal order data, customer contact numbers, and customer addresses must remain strictly confidential and must not be copied, stored privately, or shared.

5. Data Security & Retention

We implement industry-standard administrative, technical, and physical security measures to safeguard your personal data. We retain team member data for as long as you remain an active team member with Oven 'n Grill and as required by operational, legal, and accounting obligations.

6. Data Deletion and Account Management

If you leave the ONG Team or wish to request the deletion of your account and associated personal data, please submit a request to our support team:

• Email us at: info@ovenngrill.com with the subject line "ONG Team Data Deletion Request".
• Include your full name, registered phone number, and employee/team ID.
• We will process your request and confirm completion within 7 business days.

7. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or our data handling practices, please contact us:

Oven 'n Grill
Email: info@ovenngrill.com
Website: https://ovenngrill.com